Refund Policy

Refund & Cancellation Policy

Thank you for choosing Hygizen!

1. Subscription Cancellations
You may cancel your Hygizen subscription at any time through your dashboard or by contacting our support team. Upon cancellation, your account will remain active until the end of your current paid billing cycle.

2. Refund Eligibility
-  Monthly or Annual recurring plans are generally non-refundable once billed. 
- Token Purchases & Add-ons: AI tokens, SMS credits, and custom setup fees are non-refundable.

3. Demo & Trial Recommendations
We encourage all users to utilize our demo requests and free trial options to test platform features before upgrading to paid subscription plans.

4. Processing Refunds
Approved refunds will be processed back to the original payment method within 5–10 business days.

5. Contact Support
If you have any questions or wish to request a cancellation or refund, please reach out to us at Ankur@hygizen.in or phone at +91 8287615217.